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Home Refund and Returns Policy

Overview:

We offer a 10-day return policy, allowing you to request a return within 10 days of receiving your item.

To qualify for a return, your item must be in the same condition as when you received it—unworn or unused, with tags, and in its original packaging. You’ll also need to provide the receipt or proof of purchase.

To initiate a return, please contact us at info@crownfoodstore.co.uk. We will provide you with the return address once your request is approved.

If your return is approved, we’ll send you a return shipping label along with instructions on how to send your package. Please note that returns sent without prior approval will not be accepted.

For any questions regarding returns, feel free to reach out to us at info@crownfoodstore.co.uk.

Damages and issues:

Please check your order upon receipt and reach out to us right away if any item is defective, damaged, or incorrect, so we can assess the situation and resolve it for you.

Exceptions / Non-Returnable Items

Some items are not eligible for return, including perishable goods (such as food, flowers, or plants), custom-made products (like special orders or personalized items), and personal care items (such as beauty products). Additionally, we do not accept returns for hazardous materials, flammable liquids, or gases. If you have any questions or concerns about a specific item, please contact us.

Please note that we are unable to accept returns on sale items.

Refunds

We will inform you once we have received and reviewed your return and confirm whether your refund has been approved. If approved, the refund will be automatically processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your return was approved, please contact us at info@crownfoodstore.co.uk.

Exchanges

The quickest way to get what you want is to return the item you have, and once the return is approved, place a new order for the replacement.

Need more help?

Contact us at {info@crownfoodstore.co.uk} for questions related to refunds and returns.

Have Any More Questions?

If you have any questions or concerns about our shipping policy, please don’t hesitate to contact our customer service team.

  • We are always happy to help!
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